When purchasing or upgrading your KidsKonnect account to a paid plan, you might experience an error message if your payment method fails.
This is usually because your bank blocked the payment from being processed.
If your payment did fail, the best option is to contact your bank and let them know that the payment you tried to make was approved and that they should whitelist it so that you can try to make the payment again. Once your bank removes that block, you should be free to purchase with no more problems.
Alternatively, if you have a PayPal account, you can choose the PayPal option at the checkout instead. Most banks are more familiar with PayPal payments, so the payment is less likely to get flagged by your bank.
If you have any questions or concerns about a failed payment, please contact our support team directly and we’ll be happy to help.