Some users may experience an issue where you have logged into your KidsKonnect account, but when you try to download or access a free or premium worksheet, it asks you to login or to signup again.
This is usually caused by your web browser caching the page before you logged in.
When you visit the page again, instead of showing you the correct logged in page, your browse shows you the saved version instead.
In most cases this can be solved by clicking the refresh button in your web browser.
If you have tried to refresh the browser and you are still seeing the logged out page view, then it means you need to force your browser cache to reload. Full instructions on how to do that for your computer can be found at the below link: